![]() Some of the basic discounted fares may not be eligible for class upgrades after purchase. Why can’t I upgrade my seat to a Premium or Business Class seat?Įach airline has different classes of service that may have restrictions once the fare is ticketed. The most convenient way to contact us at this point would be through our chat if located where the wifi connection is available. After contact with the airline desk, we recommend you to advise Tripmasters, if possible, of your new scheduled flight as it may affect other services. In these cases, it is the responsibility of the airline to re-accommodate. It is important to go directly to the nearest ticketing counter to be protected on the next available flight. What should I do if the connection is missed? Remember the key to checking before booking is that once tickets are issued, we cannot change them without penalties incurred by the airline. We strongly recommend checking these time frames in the booking process to select the connection you are most comfortable with. Unfortunately, these times are not ideal. These are legal times the airline must adhere to and we cannot make a reservation if it does not meet this standard. The airlines have a requirement for a time to get from point A to point B in each airport, these are called “Minimum Connection Times”. It is recommended to go to the airline website directly as purchasing prior may result in a cheaper fee. In these cases, they MUST be paid directly to the carrier. Additionally, some small carriers may not allow for pre-purchased baggage. It is important to pack light as the overweight fees can be hefty. These smaller flights may not allow for the same weight as the international flight. Although in most cases the international “over the water” flight will include 1 piece of luggage with a certain weight, you may have also booked regional flights between cities. These details are important to read carefully as this will show additional information regarding your flight itinerary. When booking your reservation you will notice a link next to each flight segment that will display flight details and baggage fees. How do I know if baggage is included in my ticket price? However, if you are requesting a wheelchair, it may be a good idea to contact our customer service to provide additional information in regards to your limitations. Should you have missed this field when booking, we can take this special request via email or chat. There is a field for this, beneath where you input your payment information. How do I make a special request for meals, wheelchair or assistance on my flight?ĭuring the booking process, you are able to notate any special request. We also encourage you to offer these numbers upon check-in. However, some discounted or promotional fares may not be eligible for mileage accrual. Tripmasters will be more than happy to pass on your frequent flier numbers to the airline. If I provide my frequent flier miles on airfares purchased through Tripmasters. Passengers are encouraged to reconfirm their seat assignments and any other special requests directly with their airline prior to departure. This often happens at the last moment, is controlled by airline staff, and Tripmasters is not notified. ![]() However, airlines may sometimes re-assign seats for operational reasons. In most cases, seat assignments are firm. Once confirmed, are airlines seats always guaranteed? Once tickets are issued you are more than welcome to log on to the airline’s website to view your seats or purchase a more preferred seat should it be available. We will reach out to you with what we can do. Unfortunately, each airline has its own set of guidelines for reserving seats. We do have a seat reservation department that is dedicated to assigning the best available seats for your flight. When will I be able to select my seats if I was unable to reserve during the booking process? Failure to provide the required TSA information for your air reservation can result in delays at the airport during the check-in process and/or flights canceled prior to departure by the airline. The Transportation Security Administration (TSA) requires full name (as it appears on a government-issued ID that passenger will be traveling with), date of birth and gender for all passengers. What are the Transportation Security Administration (TSA) requirements? Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties or cancellation. Why is it important that I give my name as it appears on my passport when booking air?ĭue to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport.
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